FAQs

The estimated delivery time for your order is calculated as follows: Processing time + Shipping time = 7-15 business days.

Creating an account is not required to purchase products from us.

If you need to change your shipping address, please email us at support@hoco.buzz before the item is dispatched. Please note that once the item has been shipped, we cannot change the shipping address.

Once you place your order with HOCO, you will receive an email confirmation. Most orders are shipped on the next business day, though some may take a few extra days, especially if an item is out of stock. If you haven't received your item within 2 to 4 weeks, we will send you an email update. If you don't receive a confirmation email, please contact us at support@hoco.buzz. You will also be notified via email when your item(s) have been shipped.

We do not store any customer credit card information. We utilize the Stripe payment gateway for secure transactions.

The sales price includes the applicable sales tax, so you don't need to worry about it separately.

Currently, we offer shipping to the following countries: USA UK Canada EU Australia Unfortunately, we are unable to ship to other countries at this time.

In most cases, your items will be packaged together. However, if you purchase more than 2 items, we may ship them in multiple packages.

If you are unsatisfied with your purchase, please contact us within 30 days, providing your name, order number, and reason for return. We will assist you in obtaining a Return Authorization Number.

If you receive an incorrect item, please contact us within 30 days, providing your name, order number, and reason for return. We will provide a Return Authorization Number and cover the shipping costs associated with the return. You will not incur any additional fees.

If your order arrives damaged, we will replace part or all of the damaged item(s) at no cost to you. You will not be charged any additional fees.

We have warehouses located in: California, USA Manchester, UK Hamburg, Germany The warehouse closest to your location will be selected for your return.

We value your feedback and are here to help. Our team is available to answer questions and provide styling advice. Please contact HOCO by emailing support@hoco.buzz. We are committed to assisting you in any way we can.

After successfully placing your order, you will receive an order confirmation email. If you notice that the shipping address is incorrect, please email us before the item is dispatched, and we will make the correction for you.

You can modify or cancel your order as long as the package has not been shipped. Once the package has been shipped, changes or cancellations are no longer possible.

Yes, you can pre-order sold-out items. However, once the items are back in stock, the regular order processing and shipping times will apply.